# What is OpenAgent

> OpenAgent is the complete front office for a business, run by AI — every call, chat, WhatsApp, Instagram DM and text answered, booked, written down, and followed up. Start here.

OpenAgent is the **complete front office for a business, run by AI**. A front office does five jobs — answer, book, remember, follow up, and do the desk work — and OpenAgent does all five, across every door a customer can walk through: the phone, the website chat, WhatsApp, Instagram, Facebook Messenger, and SMS.

| The job | What OpenAgent does |
| --- | --- |
| Answer | Every door answered in the business's own voice, 24/7, from its own knowledge — the website, the price list, the hours, the service area. |
| Book & take orders | Appointments booked on the call, orders repeated back and pushed onward, emergencies triaged and transferred, everything confirmed by text. |
| Remember | Every conversation becomes a contact, a deal card on a board, a transcript, and a first-touch attribution ("this came from Instagram"). |
| Follow up | [Workflows](/docs/workflows/overview): missed call → text back in seconds; quote sent → chase in three days; booked → reminders that cut no-shows 30–50%. |
| Do the desk work | The [back office](/docs/backoffice/overview): "who never heard back? chase them" — asked in plain English, run across 235 integrations, approved before anything changes. |

> **START WITH YOUR MISSED CALLS:** You don't have to change your number or your phone. Dial `*71` plus your AI receptionist's number once and only *unanswered and busy* calls roll to the AI. `*73` turns it off. Live in two minutes — see [AI receptionist](/docs/doors/ai-receptionist).

## The shape of the product

A **workspace** holds one or more **businesses** (an agency runs many clients in one workspace). Each business is a self-contained front office:

- **Doors** — the channels customers come through: [website chat](/docs/doors/website-chat), the [AI receptionist](/docs/doors/ai-receptionist), [WhatsApp](/docs/doors/whatsapp), [Instagram & Messenger](/docs/doors/instagram-messenger), and [SMS](/docs/doors/sms).
- **Agents** — the AI brains behind the doors, each with its own [knowledge](/docs/ai/knowledge), [voice](/docs/ai/voice), [tools](/docs/ai/tools), and [guardrails](/docs/ai/guardrails).
- **Workflows** — trigger → steps automations: what happens when a call is missed, a form is submitted, a card moves on the board.
- **CRM** — boards, deal cards, [forms](/docs/crm/forms), [contacts](/docs/crm/contacts), [attribution](/docs/crm/attribution), and [API keys](/docs/crm/connections) that let any website post leads straight in.
- **Help desk** — every channel's escalations in [one ticket inbox](/docs/helpdesk/overview).
- **Scheduler** — [booking pages](/docs/scheduler/overview) and reminders.
- **Campaigns** — [outbound voice, WhatsApp, and SMS](/docs/campaigns/overview) on the services you've already set up.
- **Back office** — the AI that works *on* the business instead of *in* it: reports, chases, reconciliations, on approval and on a schedule.

## Run it from the dashboard — or from any AI

Everything the dashboard does is also exposed as tools on a hosted **MCP server**. Point Claude, Claude Code, Cursor, or your own agent at `https://app.openagent.work/mcp` with an API key and it can build a whole business — services, knowledge, workflows, phone numbers, SMS compliance, campaigns — in one conversation. See [Run OpenAgent from any AI](/docs/mcp/overview).

## Where to go next

- [Quickstart](/docs/getting-started/quickstart) — A working front office — chat + phone — in about fifteen minutes.
- [Core concepts](/docs/getting-started/core-concepts) — Workspace, business, service, agent, door, workflow — the vocabulary.
- [Doors overview](/docs/doors/overview) — The six ways a customer reaches the same brain.
- [Playbooks](/docs/playbooks/overview) — What to set up for a clinic, a pizzeria, an HVAC company, a med spa…