# Plans, billing & usage

> How OpenAgent pricing works: plans, per-service usage rates, phone number subscriptions, and the usage wallet.

OpenAgent bills three ways: a **plan** (the platform), **per-service usage** (minutes and messages), and **phone numbers** (a flat monthly subscription each). Everything is managed under **Settings → Billing**; numbers are billed through Stripe as their own subscriptions so they renew and release independently.

## Plans

| Plan | Price | Highlights |
| --- | --- | --- |
| Starter | $30/mo | 2 agents, store integrations, branding removal |
| Growth | $110/mo | 5 agents, 5 seats, voice, personalization, outbound campaigns, help desk, analytics |
| Scale | $350/mo | 20 agents, 15 seats, advanced analytics, priority routing, custom domain |

Features are enforced as entitlements: if your plan doesn't include one (outbound campaigns, help desk, advanced analytics…), the dashboard shows an upgrade prompt rather than a broken page, and the API returns `403 upgrade_required`.

## Usage

| Service | Base | Usage |
| --- | --- | --- |
| AI receptionist | Included in Front Desk | 500 voice minutes/mo included, then 25¢ per minute |
| Website chat | Included on every plan | Unlimited — text channels never meter |
| Phone numbers | $10/mo per number | Voice and/or texting, billed as a Stripe subscription each |

Usage draws from a prepaid **wallet**. Every metered event is a ledger entry you can inspect, and caps stop a runaway bill: when the wallet is empty, metered services pause instead of overdrafting.

> **NUMBERS RELEASE CLEANLY:** Cancel a number's subscription and Stripe's webhook releases the number at period end. A failed payment marks it past-due before anything is taken away — no surprise disconnections.

## What costs what — a worked example

A pizzeria on Growth with one receptionist, one chat service, and one number: $110 + $29 + $9 + $10 = **$158/mo base**, plus roughly $0.12/min on rescued calls and $0.04 per chat answer. Three hundred minutes of answered calls a month adds ~$36. One rescued $30 order a day pays for all of it several times over — that math, per vertical, is in the [playbooks](/docs/playbooks/overview).