# Quickstart: your first business

> Create a business, add website chat and an AI receptionist, train knowledge from your website, and take your first test call — in about fifteen minutes.

This walkthrough takes a brand-new workspace to a working front office: a website chat answering from your real content, and an AI receptionist on a real local number. Nothing here requires code.

1. **Create the business** — From the dashboard, **New business**. Name it after the actual company — the AI introduces itself with this name on calls and in chat.
2. **Add your first services** — Inside the business, **Add service**. Start with **Website chat** and **AI receptionist** — each gets its own backing AI agent automatically. Add **CRM** so every conversation has somewhere to land.
3. **Train the knowledge** — Open **Knowledge** and paste your website URL. OpenAgent deep-crawls it (sitemap + linked pages) and reports every page found and trained. Add the price list, hours, and service area as text or Q&A pairs — the things customers actually ask.
4. **Try the chat** — Open the website chat service and use the live preview. Ask what a customer would ask ("how much is X?", "are you open Sunday?"). If an answer is wrong, fix the knowledge — not the prompt.
5. **Get a phone number** — In the receptionist service, search and buy a local number ($10/mo). Set the greeting. In sandbox you can simulate calls before anything is live.
6. **Take a test call** — Use the in-dashboard test call (or dial the number) and hear the business answered in its own voice: hours, prices, bookings, messages.
7. **Turn on the missed-call redirect** — On the business's existing phone, dial `*71` followed by the AI number. From now on, only calls nobody picks up roll to the AI. `*73` cancels it.
8. **Add your first workflow** — Open **Workflows** → create "Missed call → text back". Trigger: *A call goes unanswered*. Step: *Send a notification* → SMS → "Sorry we missed you — reply here and we'll get you booked." Publish it.

> **THAT'S A FRONT OFFICE:** Calls answered after one ring too many, chats answered from your real content, every conversation written into the CRM, and a text going out for every miss. Everything else in these docs builds on this.

## What to add next

- **More doors** — [WhatsApp](/docs/doors/whatsapp), [Instagram & Messenger](/docs/doors/instagram-messenger), [SMS](/docs/doors/sms) (SMS needs a one-time A2P registration — start it early, approval takes days).
- **Forms** — a [CRM form](/docs/crm/forms) from a template for your trade, embedded on the website or shared as a link.
- **The scheduler** — a [booking page](/docs/scheduler/overview) the AI can offer in chat and on calls.
- **Your vertical's playbook** — the exact flows, workflows, and campaigns for [your kind of business](/docs/playbooks/overview).