OpenAgent vs Haptik at a glance
| Feature | OpenAgent | Haptik |
|---|---|---|
| Built for ecommerce | Yes — Shopify-first | Enterprise / multi-vertical |
| Native order actions (track, return, refund) | Built in | Custom dialog + API integration |
| Pricing model | Flat plans, no per-resolution fee | Enterprise contracts |
| Time to first deployment | Hours | Weeks to months |
| NLU / bot training required | No — learns from your content | Yes — custom intent training |
| Human handoff + shared inbox | Included | Agent-assist module available |
| WhatsApp Business automation | Included | Strong — core use case |
| Product recommendations | Built in | Not standard |
| Self-serve onboarding | Yes | Sales-assisted |
Why ecommerce teams choose OpenAgent over Haptik
No bot-building required
OpenAgent's agent learns from your store, catalog, and policies automatically. Haptik requires designing dialog flows, training NLU intents, and often engaging an implementation partner before going live.
Native Shopify actions
OpenAgent resolves order tracking, returns, refunds, and subscription management inside the chat without custom API integration. Haptik can connect to order data but requires building those flows yourself.
Flat pricing vs enterprise contracts
OpenAgent's flat plans are publicly listed and start free. Haptik pricing is enterprise-contract based, usually requiring a significant minimum commitment.
Ecommerce revenue built in
OpenAgent recommends products and recovers carts during support conversations. Haptik's automation is conversational-service focused, not revenue-oriented.
Pricing compared
One flat plan per business — free, Desk at $149, Front Desk at $399, and Concierge at $1,200 a month (as of August 2026) — with no per-resolution or per-session fee; text channels are unlimited and voice minutes are the only meter.
Custom enterprise contracts with significant minimum commitments. Pricing not publicly listed.
OpenAgent is dramatically more accessible for small and mid-size stores. Haptik suits large enterprises with budget for implementation and ongoing management.
Choose OpenAgent when
- You run a Shopify, WooCommerce, or BigCommerce store and want to go live fast
- You don't want to hire a bot-builder or implementation partner
- You need native order actions without designing custom dialog flows
- You want flat, public pricing rather than enterprise contract negotiations
Choose Haptik when
- You're a large enterprise with dedicated conversational AI resources and implementation budget
- WhatsApp Business automation at scale is your primary channel need
- You need deep multi-language NLU across non-English markets with local support
Switching from Haptik
Switching from Haptik to OpenAgent starts with exporting your knowledge content and FAQ mappings. Import them into OpenAgent as knowledge sources, connect your Shopify store, and OpenAgent auto-generates a trained agent. The WhatsApp channel can be reconnected under OpenAgent's omnichannel settings. Most teams are live with a working agent in one to two days — without rebuilding the dialog trees.
Frequently Asked Questions
Ready to switch from Haptik?
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.