AI receptionist

The AI receptionist answers a real local number in the business's own voice. On the call it can qualify, quote from knowledge, book with tools, extract details, verify identity, transfer to a person with context, or take a voicemail that becomes a ticket. Every call is logged with a transcript, an AI summary, and notes & review.

Plugging it in — the business keeps its number

Nobody ports a number to try an AI. Four deployment patterns, all live today:

1. 1
   Missed-call redirect (the opener)

   The business keeps its phone and its number. Dial *71 + the AI number once: conditional forwarding sends only unanswered and busy calls to the AI, which answers in the business's name. Their phone still rings first; *73 turns it off. Zero risk, live in two minutes.
2. 2
   After-hours desk

   Forward everything when closed. 42% of restaurant/hospitality calls arrive outside business hours; today those hit voicemail, and 85% of voicemail callers never call back.
3. 3
   Full front desk

   The AI number is the main line. The AI answers first and transfers to staff by name when a human is wanted.
4. 4
   The tracked second door

   Put the AI number on the Google profile, the ads, the website. Every call is answered, logged, summarized — and attribution tells you which door paid.

What it can do on a call

• Answer with your greeting and follow the persona you set — name, tone, what it may and may not promise.
• Run call flows — workflow graphs on the call: qualify, quote, book, extract variables, follow conditional routes.
• Global escapes — "let me talk to a person" is caught anywhere in the call by a global node and transfers with context.
• Business hours — day vs. after-hours behavior; after hours it books tomorrow instead of ringing out.
• Voicemail — taken, transcribed, and turned into a ticket; the voicemail left trigger fires workflows.
• Identity verification — SMS code or security questions before any account-specific talk.
• Priority queue — VIP callers flagged on the CRM jump the line.
• Post-call — AI summary on the log, notes & review, a webhook to your systems, and the call ended / unanswered / voicemail triggers.

Batch calls

Upload a CSV and every row gets a call running a chosen flow, with that row's columns available as variables — "calling about the $4,200 heat-pump quote…". Recall lists, estimate follow-ups, appointment confirmations at scale. Results land in the same call log; outbound at campaign scale lives in Campaigns.

Test before it's live

The service starts in sandbox: simulate calls from the dashboard, hear the flows, and tune the persona before a real number is attached. When you're ready, buy the number and go live — see Phone numbers.