Website chat

The website chat service puts a chat bubble on any site. It answers from the business's knowledge, runs conversation flows written for the chat door, captures leads straight into the CRM, and escalates to the help desk when a human is wanted.

Install

Paste one line before </body>, using the agent's public key from the service's Embed page:

<script src="https://app.openagent.work/widget/embed" data-agent-id="bk_your_agent_key"></script>

That's the whole installation. The bubble inherits the colors, avatar, welcome message, and theme set in the dashboard, and the live preview in the service shows changes as you make them. For Shopify, Webflow, WordPress and friends, paste the same tag into the platform's custom-code slot.

What it does out of the box

• Answers from knowledge — grounded in the trained sources, so it quotes your prices and policies instead of guessing.
• Captures leads — the lead tool collects the fields of the CRM card you bound (name, phone, job details…) and creates the deal, mid-conversation.
• Books — offer the scheduler as a pinned booking card in the thread.
• Hands off — "talk to a person" opens a help-desk ticket with the transcript attached.
• Personalizes — if your site identifies signed-in users, the AI greets them by name and uses their history.

Control it from your own code

The embed exposes window.bookbag — open/close the panel from your own buttons, listen to events, and pass verified identity. See Embed & JavaScript SDK.