One front office. Every door. Everything written down.
OpenAgent isn’t a chatbot with add-ons. It’s the whole desk: the doors customers come through, the CRM everything lands in, the follow-ups that run themselves, and the back office that does the rest — with your approval.
Six ways in, answered by one brain
A real local number answered in your voice: books, quotes from your price list, verifies identity, transfers with context, takes voicemail. Keep your number — *71 forwards only what you miss.
One script tag. Grounded in your trained content, captures leads mid-conversation, books with the scheduler, hands off to a human with the transcript.
Session replies inside Meta's 24-hour window, approved templates outside it, quiet hours, and the missed-call → WhatsApp win-back.
DMs and story replies answered in seconds from your price list — for many businesses, Instagram is the storefront.
The Facebook-page crowd, answered by the same brain on its own flows.
Two-way texting on your number: the 5-second lead text, missed-call text-backs, reminders. A2P registration handled for you.
Where the work gets organized
Boards and deal cards that fill themselves in from every door — with forms, API-key lead intake from any website, DND, and first-touch attribution.
Trigger → steps: missed call → text back, quote → chase, booked → reminders. Siloed per door, versioned, testable, fully logged.
One ticket inbox for every door's escalations — chat handoffs, voicemails, refund requests — with assignment, AI-drafted replies, and translation.
Booking pages the AI offers in chat and on calls; bookings land on the board and start the reminder cadence.
Voice, WhatsApp, and SMS outreach that runs on the services you already set up — audiences are living rules over Contacts, suppression enforced at send.
The AI that does the desk work: plain-English jobs across your data and connected accounts, pausing for approval before anything changes, repeatable on schedules.
Open at every edge
An answering service answers. A chatbot chats. Neither runs the desk.
| Answering service | Chatbot | OpenAgent | |
|---|---|---|---|
| Answers the phone | |||
| Answers chat, WhatsApp, Instagram, SMS | |||
| Books jobs & takes orders on the call | |||
| Writes every conversation into a CRM | |||
| Follow-ups run automatically | |||
| Outbound campaigns on the same numbers | |||
| Pricing | $250–1,000/mo | $50–500/mo | Plans + usage — most land $200–700/mo |
Frequently Asked Questions
Hear it answer your number
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.