We help businesses facilitatecustomer communication using AI.
OpenAgent is your front desk AI communication hub. Build as many channels as you want — website chatbox, SMS, Instagram, Facebook, WhatsApp and an AI receptionist on the phone — and every conversation gets answered in your voice, booked, and written down. A human when it matters.
The problem, in plain numbers
Six channels. One you.
Your customers didn’t pick a favorite channel — they use all of them, at every hour. Every message is a sale, and every silence is a customer who bought from whoever answered.
of calls to small businesses go unanswered
of customers hire the business that responds first
of callers who hit voicemail never call back
Sources: Aira & Nextiva missed-call studies · Zendesk & HubSpot response-time research · Hatch speed-to-lead benchmarks
A team’s job. Nobody’s payroll.
Covering every channel with people isn’t a discipline problem — it’s a payroll problem. That’s why it has never been fixable until now.
one human front desk — one channel, 40 hours a week, salary and benefits
actually covering every channel and every hour: reception, DMs, texts and follow-up
OpenAgent — every text channel, unlimited, 24/7. $399 with the receptionist on the phone. Per business, never per seat.
Every one answered in your voice, booked when possible, written down always — and the ones you catch yourself, untouched.
How your front desk gets hired
One brain on every channel: your prices, hours and policies written once — not seven times.
Type your website. It reads your pages, prices and policies, and answers in your voice — trained in minutes, corrected any time in plain English.
As many as you want: flip on the website chatbox, connect Instagram and Facebook, claim a number for calls and texts, add WhatsApp. Each channel is one switch — keep your phone number.
Every conversation answered, booked, and written down as a contact and a deal. When it needs a person, it hands over the whole thread — nothing dropped, nobody repeats themselves.
Answering Everywhere,
not just the phone.
Your customers stopped choosing your favorite channel years ago. The same buyer DMs at midnight, texts at lunch, and calls from the car — and every year adds another channel. You can’t answer them all yourself, and you can’t hire your way out. Same brain on every channel is the way out.
Every one of these is money — if someone answers while they’re still asking.
Every channel, one brain
A customer who DMs today and calls tomorrow is one person, with one history. Here’s the desk, channel by channel.
It doesn’t take a message. It takes the job.
Qualifies, quotes from your price list, books against real availability, transfers with context — and texts the confirmation while the customer is still there. If it doesn’t know, it says so and hands over. It never invents a price.
- Keep your number — *71 forwards only the calls you miss
- Emergencies triaged with exact safety wording, then transferred
- Identity verified before anything personal
- Every conversation written down: transcript, summary, and the deal it created
Front desk: Thanks for calling Miller’s Plumbing — how can I help?
Caller: My water heater’s leaking all over the basement.
Front desk: Is water actively leaking right now? If so, the shut-off valve is on top of the tank — turn it clockwise. I can have someone out first thing. What’s the address?
Caller: 14 Cedar Lane. How much is a new one?
Front desk: The tech confirms the exact price on site. I’ve got a 7:30–9am window tomorrow — should I book it?
Caller: Yes, please.
Front desk: Done — you’re booked for 7:30, and I’ve just texted the confirmation.
The receipt, or it’s free
Put the front desk on your channels for 14 days — free. On day 14 you get the receipt: every conversation it answered, booked, and wrote down while you were working, with dollar values attached. If the receipt is empty, walk away — you’ve paid nothing.
The Complete Front Desk,
not another inbox
Answering is table stakes. Answered and booked and written down and followed up is the job — and it takes all three pillars.
It answers every channel
In your voice, from your own prices, hours and policies — on the website, over text, in the DMs, and on the phone. It books against real availability and texts the confirmation before the conversation ends.
- Website chat, SMS, Instagram, Messenger, WhatsApp, phone and email
- Books, quotes and takes orders in the conversation
- Missed calls texted back in seconds
- 24/7 — after-hours is where the money was leaking
A human when it matters
The answer to “what happens when the AI can’t handle it?” It handles the routine — hours, prices, booking, order status. The moment it can’t, or the moment someone asks for a person, it hands over the whole conversation to a real inbox with assignment rules and shifts.
- Nothing gets dropped, nobody repeats themselves
- Live takeover mid-conversation, on any channel
- Transfers on the phone with context spoken to you first
- Assignment rules, shifts and queues for your team
Written down — and followed up
Every conversation becomes a contact and a deal on a board, with where it came from — so you finally know which channel actually pays. And the desk works the board: quotes chased on day three, reminders before appointments, reviews asked after the job.
- One contact record across every channel
- Deals on a board with source attribution
- Follow-ups that run themselves — quotes, reminders, reviews, win-backs
- A back office you can put to work in plain English — with approvals before anything changes
A desk you can trust with customers
An AI answering in your name earns it by what it refuses to do.
The back office pauses on every write and shows you the exact change. Nothing happens silently.
Forbidden topics deflect with wording you approve. No diagnosis at the clinic, no refund promises at the desk.
Safety-critical lines — shut-off instructions, allergy notices — read verbatim, every time.
SMS codes or security questions before any account talk; HMAC-verified identity on the web.
STOP anywhere stops everything, workspace-wide. Night sends hold until morning.
Every call transcribed and summarized, every conversation on the record, every approval logged.
Hear it answer your business
Type your website and your cell. In about two minutes, your phone rings — and your own front desk answers, trained on your real pages and prices. Then decide.
Free ✦ No card ✦ No account — the demo is the pitch
Your business. Your busiest channel.
One front desk, different channels on fire. Pick yours — every play is live today, documented and priced.
Every emergency answered. Every estimate chased.
“No heat” and “actively leaking” get triaged with exact safety wording, then transferred or booked into the first window.
Three days after a quote goes out, the follow-up goes with it — until a human closes it.
Keep your number. *71 rolls unanswered calls to the AI; every miss gets a text while they're still deciding.
Proof, the honest way
We’re new. So instead of renting praise, we built the proof in.
No stock quotes from “Sarah M., Founder.” Type your website and number above and judge it by how it answers your business — before you make an account.
Every statistic on this page — the 62%, the 78%, the 85% — comes from published research, cited where it appears.
Every feature this page mentions is documented in full: how it works, what it costs, its limits. If it's on the page, you can read how it's built.
Everything documented, with full-text search: read the docs
One front desk instead of five subscriptions
You’re probably already paying more — for tools that still leave you writing every reply.
| Paying for today | Typical | And it still… |
|---|---|---|
| Answering service | $250–1,000/mo | doesn't book, take orders, or write anything down |
| Website chatbot | $50–500/mo | doesn't answer the phone or the DMs |
| Shared inbox | $15–50/seat/mo | shows you the mess — you still write every reply |
| CRM | $97–300/mo | doesn't fill itself in |
| Booking tool | $16–40/mo | doesn't answer anything |
Keep your number; it takes only what you miss. On day 14 you get the receipt — every conversation answered, booked, and written down, with values attached. Then one plan per business: Desk $149/mo (every text channel, unlimited) or Front Desk $399/mo (adds the receptionist, 500 minutes included) — a fraction of one front-desk salary.
The questions everyone asks
Do I have to change my phone number?+
No. Keep your number and your phone. You dial *71 plus your AI number once, and only the calls you don't answer roll to the front desk. Dial *73 and it's off. Your phone always rings first.
What happens when the AI can't handle it?+
It hands over — with the whole conversation attached. The thread lands in a real inbox with assignment rules and shifts, a person picks it up mid-conversation, and nobody repeats themselves. On the phone it transfers with context. Nothing gets dropped.
Isn't this just a shared inbox?+
No. A shared inbox shows you the mess, sorted — you still write every reply yourself. OpenAgent answers: it replies from your own prices, hours and policies, books the work against real availability, and writes every conversation down as a contact and a deal. You only step in when it hands over.
How much does it cost?+
One plan per business, never per seat, never per message. Desk is $149/mo — every text channel, unlimited. Front Desk is $399/mo — everything plus the AI receptionist, with 500 voice minutes included and a transparent 25¢/minute after. The only meter anywhere is voice minutes past your allowance; phone numbers are $10/mo each at cost.
How fast can I be live?+
The demo takes two minutes: type your website and your phone number, and your own business answers when you call. Going live on your real missed calls is one dial code. The other channels — chat, SMS, Instagram, Facebook, WhatsApp — switch on from there.
Can it really book appointments and take orders?+
Yes — in the conversation. It collects what's needed, books against your real availability, repeats the order back, pushes it to your systems, and texts the confirmation while the customer is still there. If a price isn't in its knowledge, it never invents one.
Plug in OpenAgent.
Every channel, answered.
Two minutes: type your website and your number, and hear your own front desk answer. Keep your number. Cancel with a dial code.