Shopify & e-commerce
The store playbook: order status from live data, abandoned-checkout recovery, refunds into tickets, restock pings, and the 90-day win-back.
View as MarkdownChat & workflows
- Order status from live data — the Shopify connector tool, scoped to the order-status step, answers "where's my order" with the real shipment, not a policy paragraph.
- Abandoned-checkout recovery — the checkout webhook → `/crm/ingest` → cart email + a one-question SMS.
- Refund requests → tickets — collected with order context; a human decides. The AI never promises money.
- VIP column → WhatsApp drops for launches.
On the phone
A store big enough for a phone line gets "where's my order" answered by the same brain that runs the chat — one receptionist service, same knowledge, same tools.
Social front desk
Instagram product questions answered from catalog knowledge; Messenger handles the ad-click crowd; both capture the lead when stock is coming ("want a text when it's back?").
Keep & grow
- Win-back campaign to "bought once, 90 days quiet".
- Restock pings to the waitlist audience.
- STOP / DND enforced everywhere, so aggressive lifecycle sending stays deliverable.
The math
Positioned against recovered carts: three recovered carts a month is the subscription. Typical pricing: $197–397/mo.