OpenAgent vs LivePerson at a glance
| Feature | OpenAgent | LivePerson |
|---|---|---|
| Built for ecommerce | Yes — Shopify-first | Enterprise contact center |
| Native order actions (track, return, refund) | Built in | Custom configuration required |
| Pricing model | Flat monthly plans | Enterprise per-interaction/seat contracts |
| Time to launch | Hours (self-serve) | Months (implementation project) |
| Human handoff + shared inbox | Included | Agent workspace included (enterprise) |
| Product recommendations | Built in | Not a focus |
| Channels (chat, email, WhatsApp, social) | All included | Chat, voice, messaging, email |
| Voice / phone channel | Not included | Core feature |
| Analytics (CSAT, deflection, revenue) | Ecommerce KPIs | Contact center metrics |
Why ecommerce teams choose OpenAgent over LivePerson
Built for ecommerce, not contact centers
OpenAgent ships with native Shopify, WooCommerce, and BigCommerce order actions — track orders, start returns, issue refunds — without a multi-month platform implementation. LivePerson requires extensive configuration for any ecommerce-specific workflow.
Flat pricing without enterprise overhead
OpenAgent offers flat monthly plans with no per-conversation or per-resolution pricing. LivePerson's enterprise contracts are priced by interaction volume and agent seat count, making costs unpredictable.
Self-serve in hours
OpenAgent is live in an afternoon with a self-serve Shopify app install and knowledge-base import. LivePerson requires a formal sales process, solution design, and implementation project.
Revenue through support conversations
OpenAgent's AI recommends products and recovers carts during support chats. LivePerson's focus is deflection and contact center efficiency — not turning support into a sales channel.
Pricing compared
Flat monthly plans as of August 2026 — Free, Desk at $149, Front Desk at $399, Concierge at $1,200 — with no per-interaction or per-seat fees; text conversations are unlimited and voice minutes are the only meter.
Enterprise contracts priced by interaction volume and seat count; not publicly disclosed. Typically six figures annually for mid-market deployments.
OpenAgent is accessible for stores of any size on a predictable flat plan. LivePerson is built for large enterprises with dedicated implementation budgets.
Choose OpenAgent when
- You run a Shopify, WooCommerce, or BigCommerce store and need ecommerce-native AI support
- You want to launch in hours without a sales cycle or implementation project
- You need flat, predictable pricing without per-interaction fees
- You want support conversations to drive product sales alongside ticket resolution
Choose LivePerson when
- You are a large enterprise running a contact center with hundreds of agents and phone channel operations
- Phone-to-digital migration is a core initiative requiring LivePerson's voice capabilities
- You have a dedicated IT and implementation team and a multi-year platform roadmap
Switching from LivePerson
Migrating from LivePerson to OpenAgent means consolidating a complex enterprise platform into a focused ecommerce support tool. Export your intent library and knowledge base, import it into OpenAgent, connect your Shopify store, and configure handoff rules. Most of the custom LivePerson workflows for ecommerce (order lookup, returns) are replaced by OpenAgent's built-in actions. Teams typically complete the migration in 1-2 weeks.
Frequently Asked Questions
Ready to switch from LivePerson?
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.