OpenAgent vs Solvvy at a glance
| Feature | OpenAgent | Solvvy |
|---|---|---|
| Primary market | Ecommerce / Shopify | General CX / Zoom ecosystem |
| Native Shopify order actions | Built in | Integration required |
| Pricing model | Flat plans, no per-resolution fee | Volume / resolution based |
| Product recommendations | Built in | Not included |
| Cart recovery | Built in | Not included |
| Human handoff + shared inbox | Included | Via Zoom Contact Center |
| AI deflection | Yes | Yes |
| Standalone vs platform bundle | Standalone ecommerce agent | Part of Zoom platform |
| Setup time for a Shopify store | Hours | Days to weeks |
Why ecommerce teams choose OpenAgent over Solvvy
Native order actions, not just deflection
OpenAgent doesn't just answer order questions — it executes them. Track orders, initiate returns, process refunds, and update subscriptions inside the chat without routing to a ticket. Solvvy's flows can collect information but rely on backend integrations for actual order actions.
Flat pricing vs deflection-metric pricing
OpenAgent's flat monthly plans don't penalize you for high volume or reward you less when deflection improves. Solvvy / Zoom Virtual Agent pricing scales with resolution volume, making costs harder to predict.
Revenue channel, not cost center
OpenAgent recommends products and recovers abandoned carts in every support conversation. Solvvy is built purely around deflection and self-service resolution — not revenue generation.
Standalone, not bundled with a UCaaS platform
Solvvy is now part of Zoom's contact-center stack. If you don't use Zoom's broader platform, you pay for a bundle you don't need. OpenAgent is a focused ecommerce support agent with no upsell into video conferencing.
Pricing compared
Flat per-business plans as of August 2026 — Free, then Desk at $149/month, Front Desk at $399/month, and Concierge at $1,200/month — with unlimited text conversations on every paid plan and no per-resolution fee; the only meter is voice minutes on the AI-receptionist plans.
Pricing is now under the Zoom Virtual Agent umbrella; typically enterprise or mid-market pricing tied to Zoom contact-center tiers — requires a sales quote.
OpenAgent is simpler to buy, simpler to budget, and focused entirely on ecommerce. Solvvy/Zoom may make sense if you're already deep in the Zoom contact-center ecosystem.
Choose OpenAgent when
- You run a Shopify, WooCommerce, or BigCommerce store
- You want AI that resolves orders, not just deflects tickets
- You want flat, predictable pricing with no enterprise contract
- You want support conversations to generate revenue through recommendations
- You're not embedded in the Zoom UCaaS ecosystem
Choose Solvvy when
- You're already a Zoom Contact Center customer and want unified tooling
- Your primary need is ticket deflection across a general enterprise CX stack
- You have complex multi-channel enterprise routing requirements
Switching from Solvvy
Moving from Solvvy to OpenAgent involves replacing the resolution-flow widget with OpenAgent's chat snippet, importing your help content and return/shipping policies, and connecting your Shopify store. Order actions work immediately. The migration typically takes an afternoon for an ecommerce team.
Frequently Asked Questions
Ready to switch from Solvvy?
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.