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Voice, Knowledge & More

OpenAgent + Guru

Connect Guru's verified knowledge cards to OpenAgent so your AI agent answers customer questions with the same trusted content your support team uses.

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About Guru

Guru is a knowledge management platform built around verified 'cards' — bite-sized, fact-checked knowledge articles maintained and approved by subject matter experts on your team. Ecommerce support teams use Guru to keep agents aligned on policies, procedures, and product details. By connecting Guru to OpenAgent, those same verified cards become the source of truth for the AI agent's responses. Rather than generating answers from scratch, OpenAgent retrieves the relevant Guru cards and uses their content to compose accurate, team-approved responses — ensuring the AI says exactly what your team would say.

COMPATIBILITY
Channels
Website chatEmailSMSWhatsApp
Integration methods
API

How it works together

Connect Guru and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • Connect via Guru API credentials
    Enter your Guru API username and token in OpenAgent. The agent indexes your published, verified Guru cards and uses them as a retrieval source when answering customer questions.
  • Retrieve verified cards for each customer query
    When a customer question arrives, OpenAgent searches your Guru knowledge base for the most relevant verified cards — finding content that matches the question's intent even if the wording differs.
  • Respond using verified, team-approved content
    OpenAgent composes its customer response using the content from the matched Guru cards — ensuring the answer reflects what your team has written and verified, not a generic AI interpretation.
  • Respect card trust levels and verification status
    OpenAgent only surfaces cards that are marked as verified in Guru, ignoring drafts or untrusted content — so customers always receive answers from cards your team has explicitly approved.

Benefits

AI responses aligned with your team's knowledge

Because OpenAgent draws from Guru's verified cards — the same content your human agents use — AI responses and human responses tell the same story, keeping the customer experience consistent.

Verified content means fewer incorrect answers

Guru's verification workflow ensures cards are accurate before they're published. When OpenAgent uses those cards, the accuracy standard your team set carries through to every AI response.

Knowledge base doubles as agent and AI resource

Maintaining Guru for your support team automatically improves OpenAgent's response quality — the same update that keeps your agents informed keeps the AI informed too.

Frequently Asked Questions

No. OpenAgent only retrieves and uses cards that have been marked as verified in Guru. Draft and unverified cards are excluded to ensure response quality.

OpenAgent re-indexes your Guru knowledge base on a daily schedule and also supports on-demand syncs — so when a card is updated or a new card is verified, OpenAgent picks it up promptly.

Yes. OpenAgent has access to all verified cards across your Guru workspace. You can configure collection-level exclusions if certain collections are for internal use only.

OpenAgent falls back to its connected ecommerce data — order details from Shopify, return status from Loop — to answer the question without a matching knowledge card.

The two work together. Guru cards provide your brand-specific documented content while OpenAgent's built-in ecommerce training handles live order actions and platform integrations — combined, they give the most complete responses.

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Connect Guru to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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