OpenAgentOpenAgent
Book a demo
Helpdesks & CRM

OpenAgent + Kustomer

Extend Kustomer's unified timeline with AI deflection and Shopify-enriched handoffs.

Book a demoSee pricing

About Kustomer

Kustomer's customer-centric timeline approach makes it a natural partner for OpenAgent. OpenAgent resolves the order, returns, and product queries that make up the bulk of ecommerce support volume, then hands off to Kustomer with a conversation already enriched with Shopify order data. Agents see a single timeline with AI conversation history, order details, and customer context — exactly what Kustomer is designed to surface — without having to ask a single clarifying question.

COMPATIBILITY
Channels
Live chat widgetEmailSMSInstagram DM
Integration methods
Kustomer Conversations APICustom KObjectsTags & attributesKustomer Workflows

How it works together

Connect Kustomer and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • AI resolves high-volume queries first
    OpenAgent intercepts order status, tracking, returns, and FAQ queries before they reach Kustomer — answering instantly from live Shopify data and your knowledge base.
  • Handoff enriches the Kustomer timeline
    On escalation, OpenAgent creates a Kustomer conversation linked to the customer record and adds the transcript, Shopify order details, and intent label as timeline events — giving agents instant context.
  • Custom KObjects for Shopify data
    OpenAgent can push Shopify order records into Kustomer as custom KObjects, so agents can see full order history inline on the customer timeline without leaving Kustomer.
  • Kustomer Workflows triggered by OpenAgent data
    Intent attributes set by OpenAgent fire your Kustomer Workflow automations — routing, SLA assignment, proactive messaging — without manual configuration after setup.

Benefits

The full picture in one timeline

Agents see AI conversation history, Shopify order records, and customer attributes all in the Kustomer timeline — the unified view Kustomer promises, powered by OpenAgent data.

Fewer conversations, richer ones

OpenAgent deflects the routine questions so Kustomer agents engage only in conversations where relationship context and human judgment add real value.

Shopify data in Kustomer without manual sync

OpenAgent writes Shopify order and customer data to Kustomer automatically on every interaction — no separate ETL pipeline needed.

Frequently Asked Questions

OpenAgent matches on email address. If a Kustomer customer record exists, the conversation is linked to it. If not, OpenAgent can optionally create a new customer record with the Shopify data collected.

Yes. During setup you map OpenAgent data fields to Kustomer customer and conversation attributes — including any custom attributes you've defined.

Not directly — OpenAgent focuses on inbound AI deflection and handoff. For outbound campaigns via Kustomer, see OpenAgent's Outbound integration documentation.

Yes. OpenAgent creates standard Kustomer conversations with attributes and tags, so your existing Workflow triggers fire as expected.

The integration is API-based today. Connect via your Kustomer API key in the OpenAgent dashboard — setup takes under an hour.

Related integrations

GladlySalesforceGorgias

Connect Kustomer to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

Book a demo See pricing