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Ecommerce & Fulfillment

OpenAgent + Adobe Commerce (Magento)

Integrate Adobe Commerce with OpenAgent to give your AI agent deep access to Magento order data for automated, accurate customer support.

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About Adobe Commerce (Magento)

Adobe Commerce, formerly Magento, is the enterprise ecommerce platform of choice for large retailers and B2B merchants requiring maximum customization and control. Connecting Adobe Commerce to OpenAgent via its REST API lets the AI agent query orders, customer accounts, shipment details, and product information directly from your Magento instance — whether hosted on-premise, on Magento cloud, or via Adobe Commerce Cloud. Support teams dealing with high ticket volumes from complex catalogs and multi-store setups can offload routine order inquiries and refund requests entirely to OpenAgent.

COMPATIBILITY
Channels
Website chatEmailSMS
Integration methods
APIWebhooks

How it works together

Connect Adobe Commerce (Magento) and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • Authenticate with an Adobe Commerce integration token
    Create an integration in your Adobe Commerce admin with the required resource permissions, copy the access token, and paste it into OpenAgent. No third-party module installation is required.
  • Query orders and customer accounts
    When customers contact support, OpenAgent calls the Magento Orders and Customers REST endpoints to retrieve current order status, shipment tracking, and account history in real time.
  • Execute order actions within defined limits
    Configure OpenAgent to create credit memos (refunds), add order comments, or cancel orders that meet your criteria — all written back to Adobe Commerce through the REST API.
  • Handle complex catalog questions
    For product queries, OpenAgent can pull attribute data, stock levels, and configurable-product options from the Magento catalog API to give customers accurate product information.

Benefits

Handles complex multi-store architectures

Adobe Commerce merchants often run multiple websites, stores, and store views. OpenAgent respects this hierarchy and queries the correct store context when looking up customer orders.

Reduces load on expensive enterprise support teams

Enterprise Magento stores typically have higher AOVs and more complex catalogs. Automating routine inquiries with OpenAgent protects your skilled agents' time for genuinely complex cases.

Works with both on-premise and cloud deployments

Because OpenAgent integrates via the standard Magento REST API, it works with self-hosted Magento 2, Magento Commerce Cloud, and Adobe Commerce Cloud deployments alike.

Frequently Asked Questions

OpenAgent supports Magento 2.3 and above (including Adobe Commerce 2.4.x). Magento 1 is not supported due to its end-of-life status.

No. OpenAgent uses Magento's built-in REST API, so no extension installation is needed. You simply create an integration token with the appropriate resource permissions.

Yes. Within your configured refund policy rules, OpenAgent can call the Magento credit memo API to issue partial or full refunds and add a customer-visible comment to the order.

OpenAgent can retrieve the company account linked to a customer and use that context when responding. B2B-specific pricing or catalog restrictions are respected when pulling product data.

OpenAgent connects outbound from its cloud infrastructure. If your Magento REST API is firewall-restricted, you'll need to allowlist OpenAgent's IP range — available in the integration setup docs.

Related integrations

ShopifyBigcommerceShipstation

Connect Adobe Commerce (Magento) to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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