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OpenAgent + ReturnGO

Pair ReturnGO with OpenAgent so your AI agent can handle return status inquiries, explain policies, and initiate return requests without human intervention.

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About ReturnGO

ReturnGO is a returns and exchanges management platform for Shopify merchants, offering a branded self-service portal, automated return rules, and multi-option resolutions including exchanges, store credit, and refunds. When customers contact support asking about their return, OpenAgent can query ReturnGO in real time to retrieve the exact status of their return request — whether the label has been used, the item received, or the refund issued. For brands that offer exchanges as the preferred resolution, OpenAgent can guide customers through the exchange flow directly in the conversation, reducing refunds and improving customer satisfaction simultaneously.

COMPATIBILITY
Channels
Website chatEmailSMS
Integration methods
APIWebhooks

How it works together

Connect ReturnGO and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • Connect via ReturnGO API credentials
    Enter your ReturnGO API key in OpenAgent. The agent immediately gains access to return requests, their processing stages, resolution types, and associated refund or exchange details.
  • Look up return status by order number or email
    When a customer asks about their return, OpenAgent queries ReturnGO using their order number or email to retrieve the current return status — from label-created through received, inspected, and resolved.
  • Explain resolution options and timelines
    OpenAgent communicates the return resolution clearly — whether the customer is receiving a refund, store credit, or exchange — and provides the expected processing timeline based on your ReturnGO configuration.
  • Initiate new return requests within policy
    For orders that qualify under your return rules, OpenAgent can start a ReturnGO return on the customer's behalf — walking them through resolution options, generating a return label, and confirming next steps without them needing to visit the portal.

Benefits

Answer return status questions instantly

Return status is one of the most repetitive support ticket types. With ReturnGO connected, OpenAgent resolves every status inquiry automatically — giving customers accurate information without waiting for a human.

Drive exchange adoption over refunds

ReturnGO supports exchange-first return flows. OpenAgent can present exchange options at the moment a customer initiates a return — retaining revenue while still resolving the customer's issue.

Consistent policy enforcement across all return requests

OpenAgent enforces your ReturnGO return rules consistently — checking order dates, product eligibility, and reason codes — so every customer gets the same fair treatment under your policy.

Frequently Asked Questions

OpenAgent retrieves return request status, return reason, label tracking events, selected resolution type (refund, store credit, or exchange), and expected processing timelines.

Yes. For orders within your return policy window and eligibility rules, OpenAgent can initiate a ReturnGO return, generate a return label, and send confirmation details to the customer — all within the conversation.

Yes. OpenAgent can present available exchange options when a customer initiates a return and walk them through selecting an exchange item — using ReturnGO's API to process the exchange selection.

OpenAgent checks the order date against your configured return window rules. Orders outside the eligible period are flagged as ineligible, and OpenAgent communicates this to the customer clearly.

Yes — and it's the recommended setup. Shopify provides the original order context while ReturnGO provides the returns-specific data, giving OpenAgent a complete view of both the purchase and the return in one conversation.

Related integrations

Aftership ReturnsLoop ReturnsShopify

Connect ReturnGO to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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