About Stamped
Stamped is an ecommerce platform for reviews, loyalty programs, and referrals — used by Shopify brands to collect product reviews, run points-based loyalty programs, and drive referral acquisition. For brands running Stamped's loyalty or reviews features, customer questions about points balances, reward redemptions, review submission status, and referral credits represent recurring support volume. Connecting Stamped to OpenAgent gives the AI agent direct access to customer loyalty accounts, points histories, and review records — so these questions get answered instantly without reaching your human support team.
How it works together
Connect Stamped and OpenAgent gets the context and reach it needs to resolve more tickets automatically.
- Connect via Stamped API key and store hashEnter your Stamped public key, private key, and store URL in OpenAgent. The agent gains read access to customer loyalty accounts, points transactions, reward redemptions, and review records.
- Look up loyalty account by customer emailWhen a customer asks about their points or rewards, OpenAgent queries Stamped by their email address to retrieve their current points balance, tier status, and recent earning and redemption activity.
- Answer review status and eligibility questionsCustomers sometimes ask whether their review was received, why it hasn't appeared yet, or whether they earned points for leaving it. OpenAgent queries Stamped's review records to answer these questions accurately.
- Assist with rewards redemptionWhen a customer wants to redeem points or apply a reward, OpenAgent can retrieve their available redemption options from Stamped and, within your configured rules, generate a discount code for them to use at checkout.
Benefits
Eliminate loyalty question tickets from your support queue
Points balance, earning rules, and redemption how-to questions are high-volume and repetitive. With Stamped connected, OpenAgent answers them automatically — keeping them out of your human team's queue.
Accurate rewards answers tied to your program configuration
OpenAgent reads your actual Stamped program rules — earning ratios, tier thresholds, reward options — so it explains your loyalty program accurately rather than giving generic descriptions.
Reinforce loyalty program value at the end of support interactions
After resolving a support issue, OpenAgent can surface a customer's available points balance or an upcoming tier benefit — reminding them of the loyalty program's value at a moment when they're re-engaged.
Frequently Asked Questions
Related integrations
Connect Stamped to OpenAgent
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.