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Ecommerce & Fulfillment

OpenAgent + WooCommerce

Let your AI support agent read and act on WooCommerce orders so customers get instant answers from your WordPress-powered store.

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About WooCommerce

WooCommerce is the most widely used open-source ecommerce plugin for WordPress, trusted by merchants of every size. Connecting WooCommerce to OpenAgent gives the AI agent access to your store's order, customer, and product data via the WooCommerce REST API. When shoppers ask about their order status, request a refund, or need help with a return, OpenAgent queries WooCommerce in real time and responds with accurate, up-to-date information — without your support team having to touch a single ticket.

COMPATIBILITY
Channels
Website chatEmailSMS
Integration methods
APIWebhooks

How it works together

Connect WooCommerce and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • Authenticate with WooCommerce REST API keys
    Generate a Consumer Key and Consumer Secret in your WooCommerce settings and paste them into OpenAgent. Setup takes under two minutes and requires no plugin installation.
  • Resolve order and tracking questions instantly
    When a customer asks 'Where is my order?', OpenAgent queries the WooCommerce Orders API, retrieves the current status and any attached tracking numbers, and replies in seconds.
  • Process refunds within your configured policy
    Set refund rules in OpenAgent — such as maximum refund amount or eligible order statuses — and the agent will issue WooCommerce refunds automatically for qualifying requests.
  • Receive webhook events for proactive notifications
    Configure WooCommerce webhooks to push order-status changes to OpenAgent, allowing the agent to proactively notify customers when their order ships or encounters a delay.

Benefits

Works with any WordPress hosting setup

Because OpenAgent connects via the standard WooCommerce REST API, it works regardless of whether you self-host or use managed WordPress — no plugin required on your server.

Deflect the most common support tickets

Order status and tracking questions account for the majority of ecommerce support volume. OpenAgent handles these automatically so your team focuses on genuinely complex issues.

Consistent refund decisions

By automating refunds within defined rules, OpenAgent eliminates inconsistent decisions across agents and ensures every customer is treated the same way under your policy.

Frequently Asked Questions

No. OpenAgent connects using the built-in WooCommerce REST API. You just generate API credentials in WooCommerce → Settings → Advanced → REST API and enter them in OpenAgent.

OpenAgent supports WooCommerce 3.5 and above, which covers the vast majority of active installations. The integration uses stable v3 REST API endpoints.

Yes. Within the action rules you configure, OpenAgent can update order statuses (e.g., mark as refunded) and add order notes that appear in your WooCommerce admin.

OpenAgent asks the customer for their order number or email address, then queries WooCommerce with those details to retrieve the correct order before responding.

Yes. OpenAgent can handle WooCommerce support requests arriving via email just as it does via chat — looking up order data and replying with accurate information directly in the email thread.

Related integrations

ShopifyShipstationLoop Returns

Connect WooCommerce to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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