OpenAgent is an AI customer support agent that integrates with Nuvemshop (known as Tiendanube in Spanish-speaking Latin America) via the Nuvemshop API. Nuvemshop is the leading ecommerce platform in Latin America, powering over 150,000 active stores across Brazil, Argentina, Mexico, and beyond. OpenAgent connects to your live order data, product catalog, and customer records so it can resolve the support questions your buyers ask most — delivery status, return requests, and product details — in Portuguese, Spanish, or any language your customers use.
How OpenAgent connects to Nuvemshop/Tiendanube
Nuvemshop Partner app credentials
Create a Partner app in the Nuvemshop Partner Portal and complete the OAuth authorization for your store. OpenAgent uses the resulting access token to read your order, product, and customer data.
Live order and fulfillment data
OpenAgent reads current Nuvemshop order status, shipping events, and carrier tracking codes in real time to answer delivery questions accurately.
Write-back actions via Nuvemshop API
With appropriate scopes, OpenAgent can update order statuses, create return records, and flag eligible refunds directly in your Nuvemshop store.
Storefront widget embed
Add the OpenAgent chat widget to your Nuvemshop or Tiendanube theme by injecting the script into the theme code editor.
What the agent does on Nuvemshop/Tiendanube
Order tracking (WISMO)
Resolves delivery status questions using live Nuvemshop order data and carrier tracking codes.
Returns and exchange handling
Walks customers through your return policy, collects the necessary information, and creates the return record in Nuvemshop.
Refund processing
Handles eligible refund requests within your configured rules and escalates exceptions to a human agent.
Product Q&A and recommendations
Answers product attribute, variant, and stock questions using your live Nuvemshop catalog, and recommends related items.
Multi-language support (Portuguese and Spanish)
Serves customers in Portuguese (Brazil) and Spanish (Argentina, Mexico, and more), matching the language of your storefront.
Human escalation via help desk
Routes complex issues to your support team with full conversation and order context attached.
Set up in minutes
- 1Register as a Nuvemshop Partner at partners.nuvemshop.com.br and create an app
- 2Install the app on your store to complete the OAuth flow and obtain an access token
- 3Enter the access token and your store ID in the OpenAgent dashboard
- 4OpenAgent syncs your product catalog, order history, and customer records from Nuvemshop
- 5Add the OpenAgent widget script to your Nuvemshop theme via the theme code editor
Frequently Asked Questions
Other platforms
Add AI support to your Nuvemshop/Tiendanube store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.