Ecommerce platform

AI customer support for Squarespace Commerce stores

Connect OpenAgent to Squarespace Commerce and automate order tracking, return requests, and product support — 24/7, so your support inbox stays manageable.

Book a demo See pricing

60%

of post-purchase questions resolved automatically

24/7

coverage on chat and email

1 snippet

is all it takes to embed the widget

OpenAgent is an AI customer support agent that integrates with Squarespace Commerce via the Squarespace Commerce API. Squarespace Commerce is the ecommerce layer built into Squarespace Business and Commerce plans, offering full order management, inventory, and shipping capabilities. OpenAgent connects to this data and resolves the post-purchase questions that consume most ecommerce support time — delivery status, return eligibility, and product details — automatically, on chat and email.

How OpenAgent connects to Squarespace Commerce

Squarespace Commerce API key

Generate an API key in your Squarespace dashboard under Settings > Advanced > API Keys and connect it to OpenAgent. Order, product, and customer data syncs within minutes.

Live Squarespace order data

OpenAgent reads current order status and fulfillment records from Squarespace Commerce in real time to answer delivery questions accurately.

Code Injection widget embed

Add the OpenAgent chat widget to your Squarespace site by pasting the script into Settings > Advanced > Code Injection — it appears on all pages with one snippet.

Support email integration

Forward your Squarespace store support email to OpenAgent so the agent handles inbound customer emails with the same live order data.

What the agent does on Squarespace Commerce

Order status and delivery updates

Answers post-purchase tracking questions with live Squarespace Commerce order and fulfillment data.

Return and refund handling

Guides customers through your return conditions, collects required details, and surfaces eligible refunds for processing.

Product catalog questions

Answers questions about product options, availability, and pricing from your live Squarespace inventory.

Shipping information

Explains your Squarespace Commerce shipping carriers, rates, and estimated delivery windows.

Discount code support

Helps customers apply and understand active Squarespace promotional offers and discount codes.

Human escalation

Routes conversations beyond the agent's scope to your support team with full conversation context.

Set up in minutes

1Go to Squarespace Settings > Advanced > API Keys and generate a new Commerce API key
2Enter the key in your OpenAgent dashboard to connect your Squarespace Commerce store
3OpenAgent syncs your product catalog, order history, and customer records
4Add the OpenAgent widget via Squarespace Settings > Advanced > Code Injection

Frequently Asked Questions

OpenAgent uses the Squarespace Commerce API. Generate an API key in your Squarespace settings and enter it in OpenAgent. The agent syncs your store data and begins answering questions immediately.

Squarespace is the website builder; Squarespace Commerce is the ecommerce layer available on Business and Commerce plans that adds full order management, inventory, and shipping. OpenAgent's Squarespace Commerce integration connects specifically to those order and catalog APIs.

Yes. OpenAgent reads real-time order and fulfillment data from Squarespace Commerce so it can tell customers exactly where their order stands.

Go to Squarespace Settings > Advanced > Code Injection and paste the OpenAgent script into the header field. The widget appears on all pages of your site automatically.

OpenAgent identifies eligible refund requests and surfaces them for your review. Direct refund creation depends on the Squarespace Commerce API capabilities available on your plan.

OpenAgent requires the Squarespace Commerce API, which is available on Business and Commerce (Basic and Advanced) plans. Personal plans without ecommerce functionality are not supported.

Other platforms

Squarespace Wix Stores Shopify

Add AI support to your Squarespace Commerce store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.