About Missive
Missive is a collaborative team inbox and chat platform that merges personal and shared email, SMS, and live chat into one workspace — favored by small and mid-size ecommerce teams who want a single place to handle all customer communication. Connecting OpenAgent to Missive adds an AI-first layer to that shared inbox: incoming support conversations are intercepted by OpenAgent, resolved if they involve automatable ecommerce questions like order status or returns, and only assigned to a human team member when genuinely needed. The integration uses Missive's API and webhook system to read conversations and post replies, fitting naturally into the team inbox experience your agents already use.
How it works together
Connect Missive and OpenAgent gets the context and reach it needs to resolve more tickets automatically.
- Connect via Missive API tokenGenerate a Missive API token with appropriate team permissions and enter it in OpenAgent. The agent can then receive new conversation events from Missive and post replies back into the conversation thread.
- Receive and process inbound conversationsWhen a new conversation arrives in a configured Missive shared inbox, Missive notifies OpenAgent via webhook. OpenAgent identifies the customer, queries connected ecommerce platforms for their order data, and attempts to resolve the request.
- Reply as an AI agent within MissiveOpenAgent sends its response back into the Missive conversation using the API — appearing as a reply in the shared inbox thread so the customer receives it through the same channel they used, whether email, SMS, or chat.
- Assign unresolved conversations with contextWhen OpenAgent cannot resolve a request or the customer asks for a human, OpenAgent assigns the Missive conversation to the appropriate team member or label, leaving a structured internal comment with the customer context gathered.
Benefits
AI support without leaving Missive
Your team continues working in Missive exactly as before — OpenAgent handles the automatable tickets in the background, so agents only see conversations that actually need them.
Faster first response on high-volume order inquiries
Order status and tracking questions arrive in volume and require lookup time. OpenAgent resolves them instantly, keeping response times fast even when the team inbox is busy.
Context-rich handoffs for complex tickets
When OpenAgent routes a conversation to a team member, the agent receives it with an internal note summarizing what was asked, what was found, and what actions were taken — cutting resolution time significantly.
Frequently Asked Questions
Connect Missive to OpenAgent
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.