About Trengo
Trengo is a team inbox platform that consolidates customer conversations from email, WhatsApp, live chat, Facebook Messenger, and more into a single shared workspace. For ecommerce brands using Trengo, connecting OpenAgent turns the shared inbox into an AI-first support operation — the agent intercepts incoming conversations, resolves routine order and fulfillment questions automatically, and only passes conversations to your team when a human is genuinely needed. OpenAgent integrates with Trengo's API and webhook system, so it works within your existing Trengo team structure, labels, and routing rules.
How it works together
Connect Trengo and OpenAgent gets the context and reach it needs to resolve more tickets automatically.
- Connect via Trengo API tokenEnter your Trengo API token in OpenAgent. The integration enables OpenAgent to receive new conversation events, read message content, and post replies back through the Trengo API.
- Intercept and resolve inbound conversationsWhen a new conversation lands in Trengo, OpenAgent receives it via webhook, identifies the customer, looks up their order data from connected ecommerce integrations, and attempts to resolve the inquiry before it reaches your team's queue.
- Reply as an AI agent within the conversationOpenAgent sends responses directly into the Trengo conversation thread via the API, so customers receive replies in the same channel they used — WhatsApp, email, or live chat — without experiencing any tool transition.
- Label and assign unresolved conversationsFor conversations OpenAgent cannot fully resolve, it applies a Trengo label (e.g., 'AI-reviewed') and assigns the conversation to the appropriate team or agent, attaching an internal note with the customer context gathered so far.
Benefits
AI coverage across every Trengo channel
Because Trengo aggregates all channels into one inbox, OpenAgent can cover WhatsApp, email, live chat, and more from a single connection — providing consistent AI-first support everywhere.
Reduce team inbox volume without changing tools
Your team keeps working in Trengo exactly as before — the difference is that a large portion of conversations are already resolved by OpenAgent before they see them, reducing the volume they need to handle.
Faster human response on escalations
Because OpenAgent attaches context notes and applies labels before routing to your team, agents spend less time figuring out what the customer wants and more time actually resolving it.
Frequently Asked Questions
Connect Trengo to OpenAgent
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.