About Rebuy
Rebuy is Shopify's leading personalization and product-recommendation engine, powering in-cart upsells, post-purchase offers, and dynamic bundle suggestions. Connecting Rebuy to OpenAgent means the AI agent can pull real-time product recommendations based on a customer's cart contents, order history, or stated preferences during a support conversation. When a customer asks 'What goes well with this?' or contacts support after a cancellation, OpenAgent can surface Rebuy-powered suggestions that align with their purchase behavior — turning a service touchpoint into a revenue opportunity without feeling pushy.
How it works together
Connect Rebuy and OpenAgent gets the context and reach it needs to resolve more tickets automatically.
- Connect via Rebuy API keyEnter your Rebuy API credentials in OpenAgent. The agent immediately gains access to recommendation rules, smart cart data, and product suggestion endpoints you have configured in Rebuy.
- Surface recommendations during support conversationsWhen a conversation topic opens a natural upsell moment — a product question, a replacement request, or a post-return interaction — OpenAgent calls Rebuy's recommendation API and presents relevant products inline.
- Personalize suggestions with order history contextOpenAgent passes the customer's email and order history to Rebuy's recommendation engine so suggestions are based on what they actually buy, not generic bestsellers.
- Support post-cancel save flows with targeted offersWhen a subscription cancellation or order cancellation is requested, OpenAgent can call Rebuy to pull a targeted discount or bundle offer tailored to that customer's history before processing the cancellation.
Benefits
Turn support conversations into revenue touchpoints
Most support interactions end with the customer leaving empty-handed. With Rebuy connected, OpenAgent can present relevant product suggestions at the right moment — recovering value from interactions that would otherwise be pure cost.
Personalized recommendations, not generic upsells
Because Rebuy's engine considers the customer's actual purchase behavior, the recommendations OpenAgent surfaces feel helpful rather than spammy — increasing conversion from support-channel suggestions.
Reduce cancellation-driven revenue loss
When OpenAgent presents a tailored Rebuy offer at the moment of a cancellation request — a bundle deal, a product swap, or a loyalty discount — it can retain revenue that would otherwise be lost.
Frequently Asked Questions
Related integrations
Connect Rebuy to OpenAgent
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.