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Ecommerce & Fulfillment

OpenAgent + Recharge

Let your AI support agent read and manage Recharge subscriptions — pausing, skipping, swapping products, and updating billing details instantly.

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About Recharge

Recharge is the leading subscription management platform for Shopify merchants, powering recurring billing, subscription boxes, and replenishment programs. Connecting Recharge to OpenAgent gives the AI agent real-time access to subscriber accounts, active subscription details, upcoming charge dates, and order histories. The most common subscription support requests — 'skip my next order', 'change my delivery frequency', 'swap my product', 'update my payment method' — can all be handled by OpenAgent automatically without the customer ever needing to find the self-service portal.

COMPATIBILITY
Channels
Website chatEmailSMSWhatsApp
Integration methods
APIWebhooks

How it works together

Connect Recharge and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • Connect via Recharge API key
    Generate a Recharge API key with the required read and write scopes and enter it in OpenAgent. The agent gains immediate access to subscriber and subscription records.
  • Look up subscriber accounts and subscription status
    When a subscriber contacts support, OpenAgent retrieves their active subscriptions, upcoming charge dates, last order details, and payment method status from Recharge in real time.
  • Execute self-service subscription actions
    Within the rules you set, OpenAgent can pause subscriptions, skip the next order, change delivery frequency, swap products, apply one-time discounts, or update shipping addresses — all via the Recharge API.
  • Handle failed payment inquiries
    When a subscriber's payment fails, OpenAgent can explain the reason, walk them through updating their card in the customer portal, or initiate a retry within your dunning rules.

Benefits

Reduce subscriber churn through instant action

The leading cause of involuntary churn in subscriptions is a poor cancel experience. When OpenAgent can skip, pause, or swap instead of canceling, it saves subscriptions that would otherwise be lost.

Handle subscription support at any hour

Subscribers often manage their accounts outside business hours. OpenAgent resolves subscription actions 24/7, removing the frustration of having to wait until Monday to skip a charge.

Free your team from repetitive subscription tickets

Subscription management requests (skip, pause, swap, update) are high-volume and highly repetitive. Automating them with OpenAgent frees your support team for higher-value conversations.

Frequently Asked Questions

OpenAgent needs read and write access to Customers, Subscriptions, Orders, and Payment Methods. These are configured when you generate the API key in your Recharge merchant portal.

Yes, if you allow it. You can configure OpenAgent to cancel subscriptions directly, or to attempt a save (pause, skip, or swap offer) before allowing cancellation — reducing churn while still respecting the customer's wishes.

Yes. OpenAgent can retrieve bundle subscription details and assist customers with modifying their bundle selections, within the swap and product-change rules you configure.

Yes. OpenAgent reads prepaid plan details — including prepaid period length, remaining cycles, and upcoming renewal — so it can accurately answer questions about prepaid subscription timing.

OpenAgent can query both your connected Shopify store and Recharge simultaneously, giving a complete picture of a customer's one-time orders and recurring subscriptions in a single conversation.

Related integrations

ShopifyShopify PlusSkio

Connect Recharge to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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