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Ecommerce & Fulfillment

OpenAgent + Skio

Integrate Skio with OpenAgent so your AI agent can instantly act on subscription accounts — skipping, pausing, swapping, and updating details on demand.

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About Skio

Skio is a modern subscription platform built for Shopify brands that want a faster, more flexible alternative to Recharge — featuring group subscriptions, passwordless customer login, and a developer-friendly API. When connected to OpenAgent, the AI agent can access subscriber account details, active subscription plans, next charge dates, and order histories via the Skio API. Customers can ask OpenAgent to skip their next delivery, pause their subscription, change their product variant, or update their shipping address — and get it done immediately without navigating a portal.

COMPATIBILITY
Channels
Website chatEmailSMS
Integration methods
APIWebhooks

How it works together

Connect Skio and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • Authenticate with Skio API credentials
    Provide OpenAgent with your Skio API key. The agent immediately gains read access to subscribers, subscriptions, and orders, plus write access for the actions you enable.
  • Retrieve subscriber and subscription context
    When a customer contacts support, OpenAgent queries Skio for their active subscriptions, upcoming charge schedule, last order, and linked payment method status.
  • Perform subscription management actions
    OpenAgent can skip next orders, pause or resume subscriptions, update delivery frequency, swap product variants, and apply promotional discounts through the Skio API.
  • Support group subscription inquiries
    For Skio merchants using group subscriptions, OpenAgent can retrieve the group plan details and assist group members with their specific order within the shared subscription.

Benefits

Self-service subscription management in the chat window

Customers don't need to find the portal URL or remember their login. OpenAgent handles their subscription request directly in the chat, reducing friction and support tickets simultaneously.

Lower cancellation rates through smart save flows

Configure OpenAgent to offer skip or pause options before processing a cancellation request — leveraging the same logic retention-focused brands use to reduce churn.

Instant answers on billing and charge dates

Next-charge-date and billing questions are among the most common subscription support inquiries. OpenAgent resolves these instantly by querying Skio rather than routing to a human.

Frequently Asked Questions

Yes. OpenAgent uses Skio's REST API to query and update subscriber records. The API key is generated in your Skio merchant dashboard.

Yes. OpenAgent can retrieve group subscription plans and assist individual group members with their order within the group, such as updating their product selection or address.

Within your configured rules, OpenAgent can skip orders, pause and resume subscriptions, change frequency, swap products, update shipping addresses, and apply one-time discounts.

OpenAgent uses the email address and order confirmation number provided by the customer to match them to their Skio subscriber record before performing any account actions.

Yes and it's recommended. Connecting both Skio and Shopify gives OpenAgent the full picture — one-time orders from Shopify and recurring subscription orders from Skio — in a single customer view.

Related integrations

RechargeShopifyBold Subscriptions

Connect Skio to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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