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Helpdesks & CRM

OpenAgent + Richpanel

Stack OpenAgent's AI on top of Richpanel's Shopify helpdesk for deeper automation coverage.

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About Richpanel

Richpanel is purpose-built for Shopify and already surfaces order data to agents natively. OpenAgent extends that foundation by adding an autonomous AI layer that resolves the order and returns queries before they ever reach a Richpanel agent. When OpenAgent escalates, the resulting Richpanel conversation arrives with the AI transcript and intent label already attached, complementing Richpanel's own Shopify data sidebar — so agents have both the conversation history and the live order view in one place.

COMPATIBILITY
Channels
Live chat widgetEmailWhatsAppInstagram DM
Integration methods
Richpanel Conversations APICustom fieldsTagsAutomation rules

How it works together

Connect Richpanel and OpenAgent gets the context and reach it needs to resolve more tickets automatically.

  • OpenAgent resolves before Richpanel is involved
    Order status, tracking, return eligibility, and product FAQs are handled by OpenAgent autonomously using live Shopify data — no Richpanel conversation is created for these.
  • Escalation creates a rich Richpanel conversation
    When a shopper needs a human, OpenAgent opens a Richpanel conversation with the chat transcript and intent label attached. Richpanel's Shopify sidebar adds live order data on top.
  • Intent tags route to the right team
    OpenAgent adds structured intent tags to Richpanel conversations, enabling Richpanel's automation rules to assign tickets to the correct agent or team without manual triage.
  • Analytics surface automation gaps
    OpenAgent's deflection reporting alongside Richpanel's ticket analytics shows which topics OpenAgent handles, which escalate, and where expanding automation would have the most impact.

Benefits

Deeper Shopify automation coverage

Richpanel automates agent workflows; OpenAgent automates the customer-facing resolution step before agents are involved. Together they cover the full support funnel.

Complementary data in every conversation

OpenAgent's transcript and AI intent labels pair with Richpanel's live Shopify order sidebar — agents see both the conversation context and the order data without switching tools.

Reduced Richpanel ticket volume

OpenAgent deflects the routine Shopify queries so your Richpanel agents handle a smaller, higher-quality set of conversations.

Frequently Asked Questions

Richpanel surfaces Shopify data to agents but doesn't resolve queries autonomously. OpenAgent adds an AI layer that answers the customer directly — before any agent is needed.

No — OpenAgent writes the conversation transcript and intent label to the Richpanel ticket. Richpanel's Shopify sidebar pulls live order data independently. They complement rather than duplicate each other.

You can import your Richpanel saved replies and help articles into OpenAgent's knowledge base to keep AI answers consistent with what your agents say.

OpenAgent operates on your storefront chat widget. If you use Richpanel's self-service portal, OpenAgent can handle queries on the chat channel while Richpanel's portal handles the self-service flow.

Use your Richpanel API key to connect in the OpenAgent dashboard, configure target conversations and tags, and you're live — typically in under 30 minutes.

Related integrations

GorgiasReamazeKustomer

Connect Richpanel to OpenAgent

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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