Ecommerce platform

AI customer support for Shift4Shop (3dcart) stores

Connect OpenAgent to your Shift4Shop store and automate order tracking, return handling, and product support — 24/7 across chat and email.

Book a demo See pricing

60%

of routine tickets resolved automatically

24/7

agent availability across chat and email

Minutes

from API key to live answers

OpenAgent is an AI customer support agent that integrates with Shift4Shop (formerly 3dcart) via the Shift4Shop REST API. The agent reads your live order records, customer data, and product catalog to answer the support questions your customers ask most — delivery status, return requests, product availability — without human effort. It deploys on your storefront chat widget and support email channel.

How OpenAgent connects to Shift4Shop (3dcart)

Shift4Shop REST API key

Generate a private API key from your Shift4Shop store manager and connect it to OpenAgent. Order, product, and customer data syncs immediately.

Live order & tracking data

OpenAgent reads current order status, shipment records, and carrier tracking details from Shift4Shop in real time.

Write-back actions

With appropriate API permissions, OpenAgent can update order statuses and create return requests in your Shift4Shop back end.

Storefront widget embed

Paste the OpenAgent script into your Shift4Shop template to add the chat widget to all store pages.

What the agent does on Shift4Shop (3dcart)

Order & shipment tracking

Answers delivery status questions with live Shift4Shop order and carrier data.

Return & refund processing

Guides customers through your return policy and creates return records in Shift4Shop for eligible requests.

Product Q&A

Answers product attribute, availability, and compatibility questions from your live Shift4Shop catalog.

Shipping options & delivery times

Explains your shipping methods, costs, and estimated delivery windows.

Discount & coupon support

Helps customers apply and understand active Shift4Shop promotion codes.

Human handoff

Escalates complex issues to your support team with full conversation context.

Set up in minutes

1Go to Store Manager > Settings > API > Private Keys and generate a new private key
2Enter your Shift4Shop store URL and private key in the OpenAgent dashboard
3OpenAgent syncs your product catalog and order history
4Add the OpenAgent widget script to your Shift4Shop HTML template

Frequently Asked Questions

OpenAgent connects via the Shift4Shop REST API. Generate a private API key in your store manager and enter it in OpenAgent. The agent syncs your data and is ready in minutes.

Yes. Shift4Shop (formerly 3dcart) uses the same REST API structure, so OpenAgent works with both the 3dcart and Shift4Shop versions of the platform.

Yes. OpenAgent reads live order and fulfillment data from Shift4Shop, providing customers with accurate delivery status at any time.

OpenAgent can collect return details from customers and create return requests in Shift4Shop via the API for eligible orders.

Paste the OpenAgent JavaScript snippet into your Shift4Shop template file in the HTML editor. It appears on all pages once you save and publish.

Other platforms

Volusion BigCommerce Shopify

Add AI support to your Shift4Shop (3dcart) store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.