Ecommerce platform

The AI customer support agent built for BigCommerce

Connect OpenAgent to BigCommerce and automate answers to order, shipping, return, and product questions across chat, email, and social — around the clock.

Book a demo See pricing

70%

ticket deflection rate for ecommerce stores

24/7

agent availability across all channels

3 min

from API credentials to first automated answer

OpenAgent is an AI customer support agent designed for ecommerce, and it integrates directly with BigCommerce via the native V2/V3 REST API. The agent reads your live order data, shipment tracking, customer records, and product catalog to resolve the support questions that consume most of your team's time. It deploys on your storefront chat, support email, and social channels without any custom development.

How OpenAgent connects to BigCommerce

BigCommerce API credentials

Create an API account in your BigCommerce control panel and paste the credentials into OpenAgent. The agent syncs your catalog, customers, and order history immediately.

Live fulfillment & tracking data

OpenAgent reads shipment events and carrier tracking numbers from BigCommerce in real time, so customers always get accurate delivery updates.

Write-back store actions

With appropriate API scopes enabled, OpenAgent can create return requests, issue refunds, and update order statuses directly in BigCommerce.

Storefront widget & headless support

Embed the OpenAgent chat widget on your BigCommerce storefront or any headless frontend — OpenAgent works wherever your customers shop.

What the agent does on BigCommerce

WISMO (where is my order?)

Delivers live order status and carrier tracking updates, cutting the most common support ticket entirely.

Returns & exchange management

Explains your return policy, collects the necessary details, and submits the return or exchange in BigCommerce automatically.

Refunds & order cancellations

Processes refunds and cancellations within your policy rules and escalates exceptions to a human agent.

Product discovery & recommendations

Answers product questions and recommends items from your BigCommerce catalog to help shoppers find what they need.

Promotions & coupon support

Explains active sale terms, troubleshoots coupon issues, and surfaces relevant promotions to keep customers moving toward checkout.

Account self-service

Lets customers update addresses, view past orders, and manage their account without contacting your team.

Set up in minutes

1Create a BigCommerce API account with the necessary OAuth scopes (orders, products, customers)
2Enter your BigCommerce store URL and API credentials in the OpenAgent dashboard
3OpenAgent syncs your catalog, shipping zones, and order history automatically
4Embed the OpenAgent chat widget on your storefront or headless frontend

Frequently Asked Questions

Create an API account in your BigCommerce control panel, copy the client ID, secret, and access token, then paste them into OpenAgent. The agent syncs your data and is ready to answer questions in minutes.

Yes. OpenAgent reads live order status and shipment tracking from BigCommerce, giving customers accurate delivery information the moment they ask.

Yes. With refund-scoped API credentials, OpenAgent can create refunds and update order statuses directly in BigCommerce, within the limits you configure.

Yes. The OpenAgent chat widget is a standalone JavaScript embed that works on any frontend — including headless storefronts built with Next.js, Gatsby, or custom frameworks.

OpenAgent covers your storefront chat widget, support email inbox, and social channels like Facebook Messenger and Instagram DMs — all pulling from the same BigCommerce data.

When the agent reaches the edge of its ability, it hands off to your human team through OpenAgent's built-in help desk with full conversation history attached.

Other platforms

Shopify WooCommerce Magento (Adobe Commerce)

Add AI support to your BigCommerce store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.