Enterprise ecommerce platform

AI customer support for Magento and Adobe Commerce stores

OpenAgent connects to Magento via the REST API to automate order tracking, returns, refunds, and product support — across chat, email, and social, 24/7.

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60%

reduction in first-response time on order tickets

24/7

coverage across chat, email, and social

Multi-store

support from a single OpenAgent account

OpenAgent is an AI customer support agent that integrates with Magento 2 and Adobe Commerce via the Magento REST API. The agent reads live order status, shipment and tracking data, customer accounts, and your product catalog — handling the high-volume, repetitive support tickets that slow enterprise ecommerce teams down. OpenAgent deploys on your storefront chat, support email, and social channels without requiring custom Magento module development.

How OpenAgent connects to Magento (Adobe Commerce)

Magento REST API integration

Generate a Magento 2 integration token in your admin panel and connect it to OpenAgent. The agent immediately accesses orders, customers, products, and inventory.

Real-time order & shipment data

OpenAgent reads order status, shipment tracks, and carrier data live from Magento so customers get accurate delivery updates without a human agent.

Store actions via API

With write-enabled credentials, OpenAgent can create credit memos (refunds), update order statuses, and initiate returns directly in Magento.

Flexible front-end deployment

The OpenAgent widget works on Luma themes, PWA Studio storefronts, and custom headless frontends — wherever your customers interact with the store.

What the agent does on Magento (Adobe Commerce)

Order status & shipment tracking

Resolves "where is my order?" tickets with real-time data from Magento order records and carrier tracking numbers.

Returns & RMA processing

Guides customers through return eligibility, collects required information, and opens RMA requests in Magento automatically.

Refunds via credit memo

Creates Magento credit memos for eligible refund requests within your configured rules, escalating exceptions to a human.

Product catalog Q&A

Answers questions about specs, compatibility, stock availability, and pricing using your live Magento catalog data.

Promotions & catalog price rules

Explains active catalog and cart price rules, troubleshoots coupon codes, and helps customers understand discount eligibility.

Multi-store & multi-language support

Handles customer inquiries across multiple Magento store views and languages from a single OpenAgent configuration.

Set up in minutes

1Create a Magento integration with the required API resource permissions in Stores > Configuration > Services > OAuth
2Copy the access token and paste it into your OpenAgent dashboard along with your Magento base URL
3OpenAgent syncs your catalog, customer groups, and order history
4Embed the OpenAgent chat widget in your theme or PWA storefront
5Configure escalation rules to route complex tickets to your Magento support team

Frequently Asked Questions

OpenAgent connects via the Magento 2 REST API. You create an integration in your Magento admin panel, grant the required permissions, and paste the access token into OpenAgent. No custom module development is needed.

Yes. OpenAgent uses the standard Magento 2 REST API, which is available on both Magento Open Source and Adobe Commerce (formerly Magento Commerce / Enterprise Edition).

Yes. OpenAgent can create credit memos in Magento for eligible refund requests, using the rules and thresholds you configure in your OpenAgent dashboard.

Yes. OpenAgent can be configured to serve multiple Magento store views, each with its own language, policies, and product catalog.

Yes. OpenAgent guides customers through your return eligibility criteria and opens RMA requests in Magento automatically, reducing manual ticket handling for your team.

OpenAgent supports Magento 2.x (all minor versions) and Adobe Commerce via the Magento REST API. Magento 1 is not supported.

Other platforms

BigCommerce Salesforce Commerce Cloud commercetools

Add AI support to your Magento (Adobe Commerce) store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.