Ecommerce platform

AI customer support for Lightspeed eCom stores

Connect OpenAgent to Lightspeed eCom and automate order tracking, return handling, and product support — 24/7 across chat and email, without expanding your team.

Book a demo See pricing

65%

of routine support tickets resolved automatically

24/7

availability across chat and email channels

Minutes

from API key to first automated answer

OpenAgent is an AI customer support agent that integrates with Lightspeed eCom (formerly known as SEOshop and Lightspeed eCommerce) via the Lightspeed eCom API. Lightspeed eCom is used by thousands of specialty retail and fashion merchants globally to power their online stores alongside their Lightspeed POS. OpenAgent connects to your order data, product catalog, and customer records to resolve the post-purchase support questions that dominate retail inboxes — automatically, around the clock.

How OpenAgent connects to Lightspeed eCom

Lightspeed eCom API credentials

Create an API key in your Lightspeed eCom back office under Settings > API and connect it to OpenAgent. The agent syncs your orders, products, and customer data immediately.

Live order and shipment data

OpenAgent reads current Lightspeed eCom order status, shipment records, and tracking details in real time to answer delivery questions accurately.

Write-back actions via Lightspeed eCom API

With appropriate permissions, OpenAgent can update order statuses, create return records, and flag eligible refunds directly in Lightspeed eCom.

Theme widget embed

Inject the OpenAgent script into your Lightspeed eCom theme to surface the chat widget across all store pages.

What the agent does on Lightspeed eCom

Order tracking and delivery updates

Resolves WISMO tickets using live Lightspeed eCom order state and carrier tracking data.

Returns and exchange handling

Guides customers through your return policy and creates return records in Lightspeed eCom for eligible requests.

Refund processing

Handles eligible refund requests within your policy rules and escalates exceptions to your team.

Product catalog Q&A

Answers product attribute, variant, and availability questions using your live Lightspeed eCom catalog.

Promotions and discount codes

Explains active Lightspeed eCom promotions and helps customers apply valid discount codes.

Human escalation via help desk

Escalates complex issues to your support team with full conversation and order context attached.

Set up in minutes

1Log in to your Lightspeed eCom back office and navigate to Settings > API
2Create an API key with read permissions for orders, products, and customers
3Enter the API key and your shop cluster URL in the OpenAgent dashboard
4OpenAgent syncs your product catalog, order history, and customer records
5Add the OpenAgent widget script to your Lightspeed eCom theme template

Frequently Asked Questions

OpenAgent connects via the Lightspeed eCom REST API. Create an API key in your back office under Settings > API and enter it in OpenAgent. The agent syncs your store data and starts answering questions in minutes.

Lightspeed eCom is Lightspeed's dedicated online store platform, separate from (but integrated with) Lightspeed Retail POS. OpenAgent connects to the Lightspeed eCom API specifically to handle online order support.

Yes. OpenAgent reads live order status and shipment tracking from Lightspeed eCom so customers get accurate delivery updates at any time.

Yes. With a write-enabled API key, OpenAgent can create return records and update order statuses directly in Lightspeed eCom for eligible requests.

OpenAgent can serve customers in multiple languages, matching the language configuration of your Lightspeed eCom store and customer base.

Yes. OpenAgent reads your full Lightspeed eCom product catalog and recommends relevant items during support conversations, helping turn service interactions into sales.

Other platforms

Ecwid by Lightspeed Shopify BigCommerce

Add AI support to your Lightspeed eCom store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.