Open-source ecommerce platform

AI customer support for PrestaShop stores

Connect OpenAgent to PrestaShop and automate order tracking, return handling, and product support — 24/7 across chat and email, without extra staff.

Book a demo See pricing

65%

of tier-1 tickets resolved automatically

24/7

agent availability on chat and email

Multi-lang

support matching your store languages

OpenAgent is an AI customer support agent that connects to PrestaShop via the PrestaShop Webservice API. The agent reads your live order records, customer data, and product catalog to resolve the common support tickets that consume your team's time — order status, delivery updates, return requests, and product questions. It deploys on your PrestaShop storefront chat and your support email channel.

How OpenAgent connects to PrestaShop

PrestaShop Webservice API key

Enable the Webservice in your PrestaShop back office and create an API key with the required resource permissions. Paste it into OpenAgent to connect your store.

Live order & carrier data

OpenAgent reads order status, carrier tracking references, and shipment history from PrestaShop in real time.

Write-back actions

With appropriate permissions, OpenAgent can update order statuses, create return requests, and initiate partial or full refunds in PrestaShop.

Storefront widget embed

Add the OpenAgent JavaScript widget to your PrestaShop theme template to display the chat on all store pages.

What the agent does on PrestaShop

Order tracking (WISMO)

Answers delivery status questions using live PrestaShop order and carrier data, eliminating manual lookups.

Returns & merchandise credits

Processes return requests within your configured policy and creates merchandise return records in PrestaShop.

Refund processing

Handles eligible refund requests by creating partial or full refund orders in PrestaShop automatically.

Product Q&A and recommendations

Answers product attribute, availability, and compatibility questions using your PrestaShop catalog.

Discount & voucher support

Explains cart rules and voucher conditions, and helps customers troubleshoot code issues.

Multi-language store support

Handles customer inquiries in multiple languages matching your PrestaShop language configuration.

Set up in minutes

1Enable the PrestaShop Webservice in Advanced Parameters > Webservice
2Create an API key with permissions for orders, customers, products, and order_histories
3Enter the API key and your store URL in the OpenAgent dashboard
4OpenAgent imports your catalog, customer data, and order history
5Add the OpenAgent widget script to your PrestaShop theme header or footer template

Frequently Asked Questions

OpenAgent uses the PrestaShop Webservice API. Enable the Webservice in your back office, create an API key with the right resource permissions, and paste it into OpenAgent. No module installation is required.

Yes. OpenAgent reads live order status and carrier tracking data from PrestaShop, giving customers accurate delivery updates without a human agent.

Yes. With a write-enabled Webservice key, OpenAgent can create partial or full refund records in PrestaShop for eligible requests.

OpenAgent connects to individual PrestaShop shop contexts via the Webservice API. Multi-store deployments can be configured with separate OpenAgent connections per store context.

OpenAgent works with PrestaShop 1.7 and 8.x, which both use the same Webservice API structure.

Yes. OpenAgent reads your full PrestaShop product catalog and can recommend relevant products based on what a customer is asking about.

Other platforms

OpenCart WooCommerce Magento (Adobe Commerce)

Add AI support to your PrestaShop store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.