CMS with ecommerce via WooCommerce

AI customer support for WordPress ecommerce sites

Connect OpenAgent to your WordPress-powered store and automate order tracking, return handling, and product support — 24/7 across your site chat and email.

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65%

of post-purchase tickets resolved without a human

24/7

automated support on chat and email

Any theme

the widget works with any WordPress theme

OpenAgent is an AI customer support agent that connects to WordPress ecommerce stores via the WooCommerce REST API or other compatible store plugins. WordPress powers over 40% of the web, and WooCommerce is the most popular ecommerce solution running on it. OpenAgent plugs into your store data — orders, products, customers, and policies — to handle the repetitive support questions that consume your time. The chat widget embeds in your WordPress site with a single snippet.

How OpenAgent connects to WordPress

WooCommerce REST API

Connect OpenAgent to your WooCommerce store (running on WordPress) using a WooCommerce REST API key. OpenAgent syncs orders, products, and customer data immediately.

Live order reads from WordPress

OpenAgent reads current WooCommerce order status, shipment records, and tracking details from your WordPress database via the API.

Write-back via WooCommerce API

With write permissions, OpenAgent can update order statuses, trigger refunds, and create return records in WooCommerce.

WordPress widget embed

Add the OpenAgent chat widget to any WordPress page or your theme using the HTML embed, a shortcode, or a header script.

What the agent does on WordPress

Order tracking for WooCommerce orders

Answers delivery status and tracking questions using live WooCommerce order data.

Return & refund processing

Handles return and refund requests within your WooCommerce policies automatically.

Product Q&A from WooCommerce catalog

Answers questions about product details, variations, and stock availability from your WooCommerce store.

Shipping & delivery information

Explains your WooCommerce shipping zones, methods, and estimated delivery times.

Coupon & discount support

Helps customers with WooCommerce coupon code questions and active sale explanations.

Subscription & account help

Assists with WooCommerce account questions, password resets, and subscription management.

Set up in minutes

1Go to WooCommerce > Settings > Advanced > REST API and generate a read/write API key
2Paste the key into your OpenAgent dashboard to connect your WordPress store
3OpenAgent imports your products, orders, and customer data automatically
4Add the OpenAgent chat widget via your theme's header.php, a WordPress plugin, or a custom HTML widget

Frequently Asked Questions

OpenAgent connects to your WooCommerce store via the WooCommerce REST API. Generate an API key in WooCommerce settings and enter it in OpenAgent. The agent syncs your store data and starts answering questions in minutes.

No additional WordPress plugin is required. OpenAgent connects via the standard WooCommerce REST API, which is built into WooCommerce. The chat widget is added with a standard HTML script tag.

Yes. OpenAgent reads live WooCommerce order status and tracking data, giving customers accurate delivery information instantly.

Yes. With a write-enabled WooCommerce API key, OpenAgent can create refunds and update order statuses in WooCommerce automatically.

Yes. The OpenAgent widget is a JavaScript snippet that works independently of your page builder. Add it to your theme header or footer and it appears on all pages regardless of which builder you use.

Other platforms

WooCommerce Shopify BigCommerce

Add AI support to your WordPress store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.