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Ecommerce platform

AI customer support for Miva ecommerce stores

Connect OpenAgent to your Miva store and automate order tracking, return handling, and product support — 24/7 across chat and email, without extra staff.

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60%
of support tickets resolved automatically
24/7
coverage on chat and email
Minutes
from API token to first live answer

OpenAgent is an AI customer support agent that integrates with Miva via the Miva JSON API. Miva is a long-established ecommerce platform popular with mid-market and enterprise merchants, especially in sectors like industrial supply, specialty retail, and manufacturing. It offers deep customization, powerful merchandising tools, and a robust REST-style JSON API. OpenAgent connects to that API to read your live order data, customer records, and product catalog, enabling it to resolve the post-purchase and product support questions your customers ask most — automatically, around the clock.

How OpenAgent connects to Miva

Miva JSON API token

Generate an API token in your Miva store administration under User Management > API Tokens and connect it to OpenAgent. The agent syncs your order, product, and customer data immediately.

Live order and shipment reads

OpenAgent reads current Miva order status, shipment tracking numbers, and fulfillment records in real time to answer delivery questions accurately.

Write-back actions via Miva JSON API

With appropriate API permissions, OpenAgent can update order statuses and create return records directly in your Miva store.

Miva theme widget embed

Add the OpenAgent JavaScript snippet to your Miva store template to surface the chat widget across all pages.

What the agent does on Miva

Order tracking and delivery updates

Gives customers live order status and carrier tracking updates using your Miva order records.

Returns and refund requests

Guides customers through your return policy, collects required details, and creates return records in Miva for eligible requests.

Product Q&A and recommendations

Answers product attribute, availability, and compatibility questions and recommends related items from your Miva catalog.

Shipping and delivery information

Explains your Miva shipping methods, zones, and estimated delivery windows to customers before and after purchase.

Promotions and coupon support

Helps customers apply and understand active Miva promotional codes and discount offers.

Human escalation via help desk

Routes complex issues to your support team with the full conversation and order context preserved.

Set up in minutes

  1. 1Log in to your Miva store admin and navigate to User Management > API Tokens
  2. 2Create a new API token with read and write permissions for orders, products, and customers
  3. 3Enter the API token and your Miva store URL in the OpenAgent dashboard
  4. 4OpenAgent syncs your product catalog, order history, and customer records
  5. 5Add the OpenAgent widget script to your Miva store template file

Frequently Asked Questions

OpenAgent connects via the Miva JSON API. Create an API token in your Miva admin under User Management > API Tokens, enter it in OpenAgent, and the agent syncs your store data and begins answering questions in minutes.

Yes. OpenAgent reads live order status and carrier tracking information from Miva, so customers can get accurate delivery updates the moment they ask.

Yes. With write permissions on the API token, OpenAgent can create return records and update order statuses in Miva for eligible customer requests.

Paste the OpenAgent JavaScript snippet into your Miva store template files (typically via the theme editor or template manager). The widget appears on all pages once you save and republish.

Yes. OpenAgent syncs your Miva product catalog including custom attributes and product options, enabling it to answer detailed product questions specific to your catalog.

Yes. OpenAgent imports your full Miva product catalog and can suggest relevant items to customers during support conversations, helping turn service interactions into additional sales.

Other platforms

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Add AI support to your Miva store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.

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