Open-source ecommerce platform

AI customer support for Shopware stores

Connect OpenAgent to your Shopware 6 store and automate order tracking, return handling, and product support — 24/7 across chat, email, and social.

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65%

of customer inquiries resolved without a human

24/7

availability across all sales channels

Multi-channel

one agent for all Shopware sales channels

OpenAgent is an AI customer support agent that integrates with Shopware 6 via the Shopware Store API and Admin API. The agent reads your live order records, customer profiles, and product catalog to resolve the support questions your customers ask most — without requiring your team to be available around the clock. OpenAgent deploys on your Shopware storefront chat, support email, and social channels.

How OpenAgent connects to Shopware

Shopware Admin API integration

Create an integration in your Shopware Administration under Settings > System > Integrations. OpenAgent uses the access key and secret to authenticate and read store data.

Live order & delivery data

OpenAgent reads order status, delivery records, and tracking information from Shopware's order management system in real time.

Write-back actions via Admin API

With appropriate integration permissions, OpenAgent can update order states, create returns, and initiate refund transactions directly in Shopware.

Storefront widget embed

Add the OpenAgent script to your Shopware theme to surface the chat widget across all store pages.

What the agent does on Shopware

Order & delivery tracking

Resolves WISMO tickets with live Shopware order state and delivery data.

Returns & refund processing

Creates return records and initiates refunds in Shopware for eligible customer requests.

Product Q&A

Answers product attribute, availability, and configuration questions from your Shopware catalog.

Shipping options & delivery times

Explains your Shopware shipping methods, carriers, and estimated delivery windows.

Promotions & vouchers

Helps customers understand active Shopware promotions and apply valid voucher codes.

Multi-language & multi-sales-channel support

Serves customers across your Shopware sales channels and languages from one OpenAgent deployment.

Set up in minutes

1Go to Shopware Administration > Settings > System > Integrations and create a new integration
2Copy the access key ID and secret access key
3Enter both values along with your Shopware store URL in the OpenAgent dashboard
4OpenAgent imports your product catalog, orders, and customer records
5Add the OpenAgent widget script to your Shopware Storefront theme

Frequently Asked Questions

OpenAgent uses the Shopware Admin API. Create an integration in your Shopware Administration, copy the access key and secret, and enter them in OpenAgent. The agent syncs your data and starts answering questions in minutes.

OpenAgent supports Shopware 6.x, which introduced the current REST API structure. Shopware 5 is not supported.

Yes. OpenAgent reads live order state and delivery records from Shopware, providing customers with accurate delivery status at any time.

Yes. With manage_orders permissions on the integration, OpenAgent can initiate refund transactions and update order states in Shopware.

Yes. OpenAgent can be configured to serve multiple Shopware sales channels, each with its own language, pricing, and policies.

Yes. OpenAgent reads your full Shopware product catalog and cross-sell/upsell configurations to recommend relevant products during support conversations.

Other platforms

PrestaShop Magento (Adobe Commerce) WooCommerce

Add AI support to your Shopware store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with OpenAgent.