What is OpenAgent
OpenAgent is the complete front office for a business, run by AI — every call, chat, WhatsApp, Instagram DM and text answered, booked, written down, and followed up. Start here.
View as MarkdownOpenAgent is the complete front office for a business, run by AI. A front office does five jobs — answer, book, remember, follow up, and do the desk work — and OpenAgent does all five, across every door a customer can walk through: the phone, the website chat, WhatsApp, Instagram, Facebook Messenger, and SMS.
| The job | What OpenAgent does |
|---|---|
| Answer | Every door answered in the business's own voice, 24/7, from its own knowledge — the website, the price list, the hours, the service area. |
| Book & take orders | Appointments booked on the call, orders repeated back and pushed onward, emergencies triaged and transferred, everything confirmed by text. |
| Remember | Every conversation becomes a contact, a deal card on a board, a transcript, and a first-touch attribution ("this came from Instagram"). |
| Follow up | Workflows: missed call → text back in seconds; quote sent → chase in three days; booked → reminders that cut no-shows 30–50%. |
| Do the desk work | The back office: "who never heard back? chase them" — asked in plain English, run across 235 integrations, approved before anything changes. |
You don't have to change your number or your phone. Dial *71 plus your AI receptionist's number once and only unanswered and busy calls roll to the AI. *73 turns it off. Live in two minutes — see AI receptionist.
The shape of the product
A workspace holds one or more businesses (an agency runs many clients in one workspace). Each business is a self-contained front office:
- Doors — the channels customers come through: website chat, the AI receptionist, WhatsApp, Instagram & Messenger, and SMS.
- Agents — the AI brains behind the doors, each with its own knowledge, voice, tools, and guardrails.
- Workflows — trigger → steps automations: what happens when a call is missed, a form is submitted, a card moves on the board.
- CRM — boards, deal cards, forms, contacts, attribution, and API keys that let any website post leads straight in.
- Help desk — every channel's escalations in one ticket inbox.
- Scheduler — booking pages and reminders.
- Campaigns — outbound voice, WhatsApp, and SMS on the services you've already set up.
- Back office — the AI that works on the business instead of in it: reports, chases, reconciliations, on approval and on a schedule.
Run it from the dashboard — or from any AI
Everything the dashboard does is also exposed as tools on a hosted MCP server. Point Claude, Claude Code, Cursor, or your own agent at https://app.openagent.work/mcp with an API key and it can build a whole business — services, knowledge, workflows, phone numbers, SMS compliance, campaigns — in one conversation. See Run OpenAgent from any AI.