FAQ

No. Keep your number and your phone. Dial 71 plus your AI number once, and only calls you don't answer roll to the AI. 73 turns it off. See the AI receptionist deployment patterns.

Yes — with the missed-call redirect your phone rings exactly as before. The AI only gets the calls that would have hit voicemail.

$10/mo per number, billed as its own Stripe subscription. Cancel and it releases cleanly at period end. See Phone numbers.

Yes — transfers with context, to staff by name. "Let me talk to a person" is caught anywhere in a call by a global node. See Guardrails.

It says so safely and escalates — a transfer on the phone, a help-desk ticket elsewhere, with the transcript attached. It's grounded in your knowledge, so it quotes your content rather than inventing answers.

It answers prices from your trained price list. If a price isn't in knowledge, the safe behavior is to take details and promise a confirmation — and for safety-critical wording you can force exact static text.

The persona sets the name, greeting, and tone; voice and language are configurable per agent; and every flow's wording is yours. See Voice & personas.

Everything has a rehearsal mode: chat live-preview, simulated test calls in sandbox, and workflow test runs against your own phone number.

US carriers require A2P 10DLC registration for business texting; unregistered traffic gets filtered. OpenAgent runs the registration for you — start it on day one, approval can take days. See SMS.

They're suppressed workspace-wide, instantly, across SMS and WhatsApp — not just for one campaign. See DND & suppression.

Quiet hours hold non-urgent outbound until morning. Missed-call texts queue and sweep rather than firing blind.

One plan per business: Desk $149/mo (every text channel, unlimited), Front Desk $399/mo (adds the AI receptionist, 500 voice minutes included, then 25¢/min). Numbers are $10/mo each at cost. Want it built and tuned for you, or to resell it to your own clients? Talk to us. See Plans, billing & usage.

Yes — that's the agency model: one workspace, a business per client, each with its own services, numbers, members, and data. See Members & roles.

Yes. The hosted MCP server exposes the whole platform as tools — Claude or Cursor can build services, knowledge, workflows, numbers, and compliance from one conversation.

You do — contacts, transcripts, boards, and knowledge belong to the workspace, exportable and deletable. Integration credentials are encrypted and never exposed to the model.

Yes: every call has a transcript and AI summary, every chat and DM is a conversation record, every workflow run has a step-by-step log, and every back-office change has an approval trail.